Privacy Policy

1. Introduction

This Privacy Policy explains how Bet On Red (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use our website, applications, and Services (collectively, the “Platform”).

By creating an Account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, you must not use the Services.

2. Data Controller

The data controller is the operating company behind Bet On Red, as specified in the legal information on the Platform (“Company”). The Company determines the purposes and means of processing your personal data in accordance with applicable data protection laws.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Identification and contact data

Name, date of birth, gender;
Residential address, country of residence;
Email address, phone number.

3.2 Account and transactional data

Username and account ID;
Deposit and withdrawal history;
Bet history, game sessions, bonus activity;
Account settings and preferences.

3.3 Verification and compliance data

Copies of identity documents (passport, ID card, driver’s license);
Proof of address (utility bill, bank statement);
Payment method ownership verification documents.

3.4 Technical and usage data

IP address, device identifiers;
Browser type, operating system;
Access times, pages visited, clicks, and navigation data;
Cookies and similar tracking technologies.

3.5 Communication data

Messages and correspondence with customer support;
Feedback, complaints, and survey responses.

4. How We Use Your Data

We process your personal data for the following purposes and legal bases (where applicable):

To create and manage your Account and provide the Services;
To process deposits, withdrawals, and other transactions;
To perform identity verification and comply with KYC, AML, and responsible gambling obligations;
To prevent fraud, abuse, and security breaches;
To personalize your experience and offer tailored promotions (where permitted);
To communicate with you regarding your Account, transactions, promotions, and updates to our terms and policies;
To perform analytics, reporting, and service improvements;
To comply with legal, regulatory, and auditing requirements;
To establish, exercise, or defend legal claims.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable essential site functionality;
Remember your preferences and settings;
Analyze Platform traffic and performance;
Support marketing and promotional activities (where permitted).

You can manage cookie preferences through your browser settings or our cookie management tools, though disabling certain cookies may affect the functionality of the Platform.

6. Sharing of Personal Data

We may share your personal data with:

Group companies and affiliates involved in operating the Platform;
Payment service providers and banks;
Identity verification and KYC service providers;
Gaming software suppliers and technical service providers;
Fraud prevention and risk management partners;
Regulatory authorities, law enforcement, and other public bodies where required by law;
Professional advisors (e.g., auditors, lawyers).

Whenever personal data is shared with third parties, we take reasonable steps to ensure that appropriate safeguards are in place and that your data is processed in accordance with applicable laws.

7. International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, which may have different data protection standards. Where required, we implement appropriate safeguards (such as contractual clauses or equivalent mechanisms) to protect your data when it is transferred internationally.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations, including:

Record-keeping for tax and accounting;
AML and responsible gambling requirements;
Handling disputes and investigations.

When personal data is no longer required, we take steps to securely delete or anonymize it.

9. Your Rights

Depending on the applicable data protection law and your location, you may have the following rights:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to request correction of inaccurate or incomplete data;
Right to erasure: to request deletion of your data, subject to legal retention obligations;
Right to restriction of processing: to request that we limit how we use your data in certain circumstances;
Right to data portability: to request a machine-readable copy of certain data;
Right to object: to object to specific types of processing, such as direct marketing;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided on the Platform. We may need to verify your identity before responding to your request.

10. Marketing Communications

We may send you marketing communications about our Services, promotions, and offers where permitted by law or where you have provided your consent.

You can opt out of marketing communications at any time by:

Using the unsubscribe link in emails;
Adjusting your Account settings;
Contacting customer support.

Opting out of marketing does not affect essential service communications (e.g., transaction notices, legal updates).

11. Security of Your Data

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your data, no security system is completely foolproof. You also play a role in safeguarding your data by keeping your login credentials secure and notifying us immediately of any suspected unauthorized access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. Updated versions will be posted on the Platform with an updated “last revised” date.

Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us using the contact details provided on the Platform.